About Fiona Fancies

Fiona’s Fancies is a bespoke confectionery and celebration cake company based at 3/37 Sunshine Beach Rd, Noosa Heads, QLD 4567.

Fiona’s Fancies use only the finest, freshest and local ingredients where possible. All products containing eggs are free range. High quality Lindt chocolate and cocoa powders are used and NO pre-mixes are ever used in any of Fiona’s Fancies products – Fiona’s Fancies recipes have been developed personally by Fiona over many years.

At Fiona’s Fancies we create cakes for all occasions. We have a range of cakes available on the menu every day – order off this menu at least 2 days in advance to avoid disappointment.  We do also have cakes ready to go in store everyday – so please drop in during open hours to have a look.

Fiona’s Fancies also offers a range of savoury food – sausage roll, quiche, pies, salads, bagels, catering platters etc. So make a date to come in and treat yourself to some lunch while choosing your next cake!

Bespoke designs can be produced with your input and tailored to meet your budget where possible with a full personal quotation. making your dream cake a reality.

Order online today or call our friendly staff 0754735317

email custom order enquiries to info@fionasfancies.com.au

please include details – date cake is required, number of people to serve, flavour/s of cake, decoration details with images for reference

Custom orders require at least 2 weeks notice – best to email us 3 weeks before to get organised in time.

SHOP HOURS
LockDownHours 9am-4pm
Monday – Friday 9am-5pm
Saturday 9am-3pm
Closed Sundays & Public Holidays
Public Holidays
HOLIDAYS
Closed Monday 5th October
Closed Monday 26th April
Closed Monday 3rd May
CHRISTMAS HOLIDAY HOURS
Christmas Eve Friday 24th 9am-5pm
Christmas Day Closed
Boxing Day Closed
Monday 27th Closed
Tuesday 28th Closed
New Years Eve 9am-5pm
New Years Day Closed

 

Terms & Conditions when placing an order 

Please read the following terms and conditions including COVID impacts. 

Purchasing an item/s you are confirming this is a contract between us both – we will provide your order as per request under the following terms & conditions

Covid may also impact your order. So please keep your self up to date with any restrictions in place for areas you may have been in or are travelling to. 

Orders can be placed a day before collection if it’s off our standard menu

Our terms & conditions are considered fare & reasonable and complies with the ACCC

Cancelations or change of dates

We offer refunds if given 2 weeks notice of cancelation – this will however encure a 10% processing charge.

Cancelations after 2 weeks – we can offer a full store credit – if given 4 days notice

We offer up to 3 change of dates for your order – given 4 days notice to change.

We do not give refunds for change of mind or late notice 

If there is a snap COVID lock down – we still operate and will offer delivery during these days in the Noosa area. We are not able to cancel orders at such last minute. We will try and adapt to a change if you are desperate to organise a change. 

If we are directed to close by government officials due to a Covid outbreak we will offer a full store credit to use at a later date or a refund. 

Please consider that we are providing a service, your order is written down and then will be put on our production sheets to be created for you. When orders are cancelled we have to change our production and complete changes 

If you have any issues or concerns please email 

info@fionasfancies.com.au 

and we will resolve your problem 

Damage to your cake or product

Every order that leaves our shop is checked and shown to the customer before leaving the store

If your cake is damaged during transport after leaving our store. This is not our responsibility.

If there is a problem with your cake

We recommend all cakes to be stored in the fridge – unless otherwise informed on pick up.

Cakes should be consumed within 2-3days

If your not happy with the type of cake you selected – this is not our issue- please chose carefully to ensure you have selected the correct cake for your occasion 

We do not give any refunds for cakes not returned. If you are unhappy with your cake please contact us immediately to discuss the issue. 

At Fiona’s Fancies we are understanding and polite to all our customers and would expect our customers to treat us the same. We try our hardest to make all cakes correct and follow our customer wishes. Human error and mistakes do happen, but this can always be corrected quickly. 

Thank you

We look forward to creating something delicious for you